Can revolutionary AI voice solutions transform the way enterprises handle customer service and outbound communication?
In this episode, Nidhi Arora welcomes Adam Earle of Tenyx. Adam shares Tenyx's journey in leveraging large language models to create natural and intelligent conversations, significantly enhancing customer interactions across various sectors such as hospitality, travel, financial services, and healthcare. He discusses the evolution from outdated IVR systems to sophisticated AI experiences, providing practical advice for companies looking to adopt this technology.
Adam Earle, CTO of Tenyx, is a leading AI and machine learning expert, formerly a Senior Director at IBM and CTO at MCD Tech Labs. He holds a PhD in Computational and Applied Mathematics and completed Stanford's Executive Education Program. At Tenyx, he leads the development of advanced voice solutions using large language models to improve customer service and communication in sectors like hospitality, travel, finance, and healthcare.
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