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How can manufacturers establish digital authority without disrupting traditional distribution?
In this episode, Nidhi Arora, Vice President, Ayna, talks with Paul Miller, former head of global e-commerce at Grainger, who helped turn it into a digital powerhouse. From CD-ROM catalogs to advanced e-commerce platforms, Miller shares how Grainger embraced digital tools to enhance customer engagement. He explores the evolving manufacturer-distributor dynamic and why manufacturers must take charge of their digital presence. As tech-savvy professionals reshape the workforce, Miller highlights a step-by-step approach to digital adoption that delivers real results.
In this episode
- Grainger’s early digital adoption and customer focus fueled its e-commerce success. Paul Miller shares key lessons.
- B2B can learn from B2C—merchandising and tech help overcome skepticism and drive digital adoption.
- Manufacturers must own their digital presence to stay competitive in an evolving market.
- Industrial tech is rapidly evolving—Chicago event will explore key digital transformation trends.
About our guest
Paul Miller led Grainger’s e-commerce expansion, making it one of the largest industrial digital platforms. His expertise in customer-centric digital strategies has been pivotal in Grainger’s transformation and broader industrial digitalization.
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